Customer Testimonials
Everyone was great! We love our Mini Countryman.
MINI OF DES MOINES STAFF IS VERY HELPFUL AND FRIENDLY. KEPT ME INFORMED ABOUT THE REPAIRS NEEDED AND LET ME DECIDE WHAT TO REPLACE.
I was really impressed with this dealership... I made a purchase from out of state and Willis Automotive made the process seamless. Everything was ready before my arrival and I was able to test drive the car, purchase and drive home (Mn) all the same afternoon. Dealership was very welcoming, clean and comfortable. Very pleased!!
Happy with service on my Mini Cooper S from Willis Mini. I am grateful that they worked me in during what appears to be a very busy season for them.
Work performed as expected. Had to wait for parts, was given a nice loaner.
Love the way they take care of all the MiniCoopers I have had
I never have to wonder what kind of service I will receive at Willis Auto Group. They do a great job there, with a courteous staff.
The service and expertise are always presented so I have all the information I need to make decisions about what is needed now versus considerations for the future.
The lady inside was super nice and when I got there everything was fine. I drove 2 hours for my r53 to be diagnosed. Had an appointment set up for 9am so I dropped the car off and had one of my buddies pick me up. Called back shortly after 1pm to see if it was done, because surely it shouldn’t take 4 hours to diagnose something. And then they told me that they hadn’t even pulled it yet. Now I asked Jeremiah (service advisor) what was going on, and he just said they didn’t have a chance to ...
I was in for an oil change which was done in a timely main . Everyone was very professional and very one was very nice,thank you!
Jeramiah & Jake are amazing !! They have taken care of me for a very long time!! Willis is very fortunate to have two wonderful assets to Willis be the company it is today. Thank you guys 😊
Went to Willis since we could try several brands in one stop. Blake was very knowledgeable about Mini as was so helpful in making a decision. After driving about 5 other cars, we ended up with a used Mini that is perfect! Everyone we interacted with answered any questions and provided kind service. I might be a Mini owner for life.
Easy online appt. selection. Got me in and out pretty quickly for the services that were selected. Washed vehicle upon completion, and explained the work done and items to watch for in the future. Thanks for the great service
Much better than my the last time they took care of our Kevin! Even though I was late getting the car to them, they took him in and still had a loner available for us. Very satisfied with the work they did and service they gave!
We worked with Blake and purchased a 2022 red convertible Mini S and it was the MOST enjoyable, effortless, seamless and efficient car buying experience we’ve ever had. Everyone there was a delight. Blake had everything lined up and we were on our way!! I love my car to death and couldn’t have enjoyed working with Blake and his team more. Ultimate professionals.
Great experience, everyone was friendly and helpful, love my new car!
My experience was extremely positive. Blake was very helpful in providing great communications throughout the process. The transaction proceeded in a timely and efficient manner, and everyone involved was well prepared and courteous. I am a very pleased customer. Thanks!
It’s always a pleasurable experience when I have to have my car serviced at MINI of Des Moines. Jeremiah has always gone above and beyond to make sure of that. The whole crew is friendly and pays attention to detail and accommodate to your schedule and needs. Thanks everyone!
I had previously given them 1 star as the experience I had that day was below par. I have since had the chance to talk with their service manager who did everything in his power to make things right. They drove an hour to drop off a loaner and pick up the car to be worked on and then returned the car all nicely cleaned inside and out. We will continue to do business with Mini of Des Moines. Thank you Terry.
Very pleasant experience...would return again and xxxxxxto Mike W. who showed me around and went with me for a test drive. I didn't expect to be so impressed with the MINI nameplate.
Great service!
Austin was a very good salesman. Thank you again Austin! He did a great job getting us a different vehicle so we could be on our way to Arizona for the winter months.
The employees are amazingly easy to work with! ....the online pics of the vehicle was spot on! ....I would go back them hands down!!!
The KSA (knowledge, skills, and abilities) of the Staff & Service techs there are incredible! Most notably a gentleman named Blake. I learned more from him in just :10min about the MINI than I have in the past 10 years! Thank you for your help, assistance & more importantly your friendships!
Really chill place.
GREAT CUSTOMER SERVICE! I bought my minis somewhere else and then wound up bringing them here for service. BEST MOVE EVER. The customer service they give in the service department (and the whole dealership) is fantastic. They always treat me as if I bought a brand new car that day. I live closer to another dealership, but I drive the extra half an hour just because of the way they treat me and my car.
I own a Mini Cooper and it's always great to take one for a test drive. Considering buying one or leasing one
Visit Todd Lee at Willis for your next car. Great service and very helpful.
Great deals!
We had our Mini Cooper nice and cleaned for the service guy to change the oil. We live 2 1/2 hrs away and it was snowing on our way to Des Moines. Therefore our Mini was all dirty due to the wet roads. When we picked our Mini up, I had noticed someone had wash our car for us! I want to THANK whoever took the time to wash our car!!!! That was very kind.
Just came from LA, Donna helped me out with purchasing, and Danielle helped me out with financing. They were both amazingly friendly and overwhelmingly supportive. Thanks to them I got my car that day and drove off. All the employees were nice and friendly. Best place to buy, lease, do anything related to cars. Never seen a dealer so superb. Hope they receive huge commissions or bonus for the excellent customer satisfying service their providing. Thanks again, and keep up the great work:)
Nice place nice selection
Unbelievably good customer service. One of the best car purchasing experiences I have had.
One of the best car dealership experiences we've had. We are not from Des Moines so when it came to test driving the salesman was all about letting us venture out. Upon request he came with us so we wouldn't get lost but at no time pressured us or went on and on about the details. He nicely answered questions as we had them. I was really indecisive about which level of Countryman I wanted so he brought out the service tech to help answer questions on speed and torque. Once that was settled the sales rep had ...
This has to be the best experience I have ever had buying a car.
Everyone is extremely professional and service oriented. I wish all businesses had this approach! Proud to be their customer.
The Mini of Des Moines service department does an excellent job of keeping my Mini fun to drive.
Loved my mini. Great service.
Love this dealership from the sales department to the service department. Always top quality.
My favorite car place.
Jeff Godwin treated us very well. We have purchased 2 vehicles from him in the past 2 years. Ask for him and enjoy the experience of buying a new or used vehicle.
Just got my 5th MINI - the second from MINI of Des Moines! Donna and Chris are awesome!
Excellent all around.
Always awesome, service and sales departments are the absolute best.
They fixed 5he alternator and battery and gave me a loaner for 2 days.
Great service
Easy to get to - good service, helpful staff
Excellent dealers no high pressured sales. Entire STAFF are friendly and courteous. One of the best buying experienced in all of my years of purchasing cars and trucks. Highly recommend this dealership they are stellar in all customer service and appreciation. Plus very knowledgeable of the vehicles they sell. Definitely will be a returning customer.
Very good service. I will go back.
Very great service. Love the car brand, the MINI sales team is great!
Interesting
Always helpful
Great customer service in the service department
Great job people to deal with very helpful
Great sales team, great service, BUY A MINI!
Very nice bunch of people, they go to great lengths to satisfy the customer and explain the vehicle operating systems. Felt very comfortable and appreciated there
Had a fabulous experience with the wonderful staff at MINI of Des Moines (part of Willis Auto Campus). From the get-go, the staff were friendly, courteous and incredibly helpful. I primarily worked with Lisa (online) and Jamie (in person). Both listened to me, and went out of their way to make car buying both a satisfying and rewarding experience. Throughout the entire purchasing process, Jamie made sure to introduce me to the entire MINI of Des Moines staff, who were very friendly and made you feel welcome (that they truly appreciated my business). From working with members of the service/...
Based in MN, I was driving back from a gig down south and decided to explore my options in dealerships across the country to find a new vehicle that fits my preferences. After corresponding with Chicago, Knoxville, Madison, and Minneapolis, I reached out to Willis after finding a 2019 model that fit every single checkmark. Because it was the latest model, I really did it on a whim, thinking, "I couldn't possibly make that work." Derek Heckman became my point of contact. We chatted on the phone and corresponded by text as I drove north from FL. From ...
Took care of our customer.
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