Customer Testimonials
They are the best. They have my best interest in mind.
As always an outstanding job done on time and the car was cleaned prior to delivery . Thank you !!
Jeremiah once again took great care of my mini. 5 stars.
Jeremiah S. provided great service. worked my 'unexpected' repair into their very busy schedule. Much appreciated.
Great customer service
Great customer service. Friendly staff. Always ask if we need a loaner car while in the city while service is being performed.
I always get personalized service from Mini of Des Moines
Treated me great, had a loaner for me to use, they do great work
Replacement of two CV joint boots and an axle seal done well.
Everyone we worked with were very helpful and did a Great Job.
Service Advisor:Jereme Snyder was very helpful and worked my Mini coop into his busy schedule for Oil change and maintenance check. Greatly appreciated .
No pressure sales tactics or add-ons to vehicle. Definitely do business with them again.
Everyone with worked did a great Job.
Excellent service. Technicians always explain thing throughly. Wouldn’t take my Mini anywhere else
I dropped our 2013 Mini off for GOF and expected tires would be needed. Contacted by text, okayed tires and a couple little things, set up a time to pick it up--but they had an extra part they needed so sent me home (over 100 miles away) with a 2023 Mini then sent someone to my home with my car when it was finished to pick up the loaner. They did everything they could to keep my day on schedule--Big Thanks to Willis Mini Service!
Great staff and a nice no pressure enviroment.
The support I receive from Mini of DesMoines is great. The service writer is so competent and fun to work with. It good better that two weeks to get the repair made but that was mostly due to the part being available.
We are never disappointed in our service or the purchases we have made. Always taken care of at the highest level! Thanks Willis and Jeremy Snyder.
Service completed as scheduled. Quality work and knowledgeable staff. Car was washed and ready to go on time.
Willis had very friendly and helpful staff. Drove it over 100 miles today and it met my expectations.
This place does a fantastic job and are very friendly, and they are super helpful. Got my first actual car on a loan through them, and they've been absolutely amazing. I'm glad I went with MINI.
I had my car picked up and brought in to Willis Mini for the oil change and tire rotation and the usual maintenance. I asked to have accessories take a look at my car's wrap (it is fully wrapped) because there were a couple of spots where there had been a scrape or abrasion. Also, a graphic decal on the hood had been slipping so asked to remove it if it couldn't be fixed. They contacted us to let us know the decal had effected the paint. They ended up removing the decal as I had asked if ...
Everyone was great! We love our Mini Countryman.
MINI OF DES MOINES STAFF IS VERY HELPFUL AND FRIENDLY. KEPT ME INFORMED ABOUT THE REPAIRS NEEDED AND LET ME DECIDE WHAT TO REPLACE.
I was really impressed with this dealership... I made a purchase from out of state and Willis Automotive made the process seamless. Everything was ready before my arrival and I was able to test drive the car, purchase and drive home (Mn) all the same afternoon. Dealership was very welcoming, clean and comfortable. Very pleased!!
Happy with service on my Mini Cooper S from Willis Mini. I am grateful that they worked me in during what appears to be a very busy season for them.
Work performed as expected. Had to wait for parts, was given a nice loaner.
Love the way they take care of all the MiniCoopers I have had
I never have to wonder what kind of service I will receive at Willis Auto Group. They do a great job there, with a courteous staff.
The service and expertise are always presented so I have all the information I need to make decisions about what is needed now versus considerations for the future.
The lady inside was super nice and when I got there everything was fine. I drove 2 hours for my r53 to be diagnosed. Had an appointment set up for 9am so I dropped the car off and had one of my buddies pick me up. Called back shortly after 1pm to see if it was done, because surely it shouldn’t take 4 hours to diagnose something. And then they told me that they hadn’t even pulled it yet. Now I asked Jeremiah (service advisor) what was going on, and he just said they didn’t have a chance to ...
I was in for an oil change which was done in a timely main . Everyone was very professional and very one was very nice,thank you!
Jeramiah & Jake are amazing !! They have taken care of me for a very long time!! Willis is very fortunate to have two wonderful assets to Willis be the company it is today. Thank you guys 😊
Went to Willis since we could try several brands in one stop. Blake was very knowledgeable about Mini as was so helpful in making a decision. After driving about 5 other cars, we ended up with a used Mini that is perfect! Everyone we interacted with answered any questions and provided kind service. I might be a Mini owner for life.
Easy online appt. selection. Got me in and out pretty quickly for the services that were selected. Washed vehicle upon completion, and explained the work done and items to watch for in the future. Thanks for the great service
Much better than my the last time they took care of our Kevin! Even though I was late getting the car to them, they took him in and still had a loner available for us. Very satisfied with the work they did and service they gave!
We worked with Blake and purchased a 2022 red convertible Mini S and it was the MOST enjoyable, effortless, seamless and efficient car buying experience we’ve ever had. Everyone there was a delight. Blake had everything lined up and we were on our way!! I love my car to death and couldn’t have enjoyed working with Blake and his team more. Ultimate professionals.
Great experience, everyone was friendly and helpful, love my new car!
My experience was extremely positive. Blake was very helpful in providing great communications throughout the process. The transaction proceeded in a timely and efficient manner, and everyone involved was well prepared and courteous. I am a very pleased customer. Thanks!
It’s always a pleasurable experience when I have to have my car serviced at MINI of Des Moines. Jeremiah has always gone above and beyond to make sure of that. The whole crew is friendly and pays attention to detail and accommodate to your schedule and needs. Thanks everyone!
I had previously given them 1 star as the experience I had that day was below par. I have since had the chance to talk with their service manager who did everything in his power to make things right. They drove an hour to drop off a loaner and pick up the car to be worked on and then returned the car all nicely cleaned inside and out. We will continue to do business with Mini of Des Moines. Thank you Terry.
Very pleasant experience...would return again and xxxxxxto Mike W. who showed me around and went with me for a test drive. I didn't expect to be so impressed with the MINI nameplate.
Great service!
Austin was a very good salesman. Thank you again Austin! He did a great job getting us a different vehicle so we could be on our way to Arizona for the winter months.
The employees are amazingly easy to work with! ....the online pics of the vehicle was spot on! ....I would go back them hands down!!!
The KSA (knowledge, skills, and abilities) of the Staff & Service techs there are incredible! Most notably a gentleman named Blake. I learned more from him in just :10min about the MINI than I have in the past 10 years! Thank you for your help, assistance & more importantly your friendships!
Really chill place.
GREAT CUSTOMER SERVICE! I bought my minis somewhere else and then wound up bringing them here for service. BEST MOVE EVER. The customer service they give in the service department (and the whole dealership) is fantastic. They always treat me as if I bought a brand new car that day. I live closer to another dealership, but I drive the extra half an hour just because of the way they treat me and my car.
I own a Mini Cooper and it's always great to take one for a test drive. Considering buying one or leasing one
Visit Todd Lee at Willis for your next car. Great service and very helpful.
Great deals!
We had our Mini Cooper nice and cleaned for the service guy to change the oil. We live 2 1/2 hrs away and it was snowing on our way to Des Moines. Therefore our Mini was all dirty due to the wet roads. When we picked our Mini up, I had noticed someone had wash our car for us! I want to THANK whoever took the time to wash our car!!!! That was very kind.
Just came from LA, Donna helped me out with purchasing, and Danielle helped me out with financing. They were both amazingly friendly and overwhelmingly supportive. Thanks to them I got my car that day and drove off. All the employees were nice and friendly. Best place to buy, lease, do anything related to cars. Never seen a dealer so superb. Hope they receive huge commissions or bonus for the excellent customer satisfying service their providing. Thanks again, and keep up the great work:)
Nice place nice selection
Unbelievably good customer service. One of the best car purchasing experiences I have had.
One of the best car dealership experiences we've had. We are not from Des Moines so when it came to test driving the salesman was all about letting us venture out. Upon request he came with us so we wouldn't get lost but at no time pressured us or went on and on about the details. He nicely answered questions as we had them. I was really indecisive about which level of Countryman I wanted so he brought out the service tech to help answer questions on speed and torque. Once that was settled the sales rep had ...
This has to be the best experience I have ever had buying a car.
Everyone is extremely professional and service oriented. I wish all businesses had this approach! Proud to be their customer.
The Mini of Des Moines service department does an excellent job of keeping my Mini fun to drive.
Loved my mini. Great service.
Love this dealership from the sales department to the service department. Always top quality.